Privacy Policy

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Customer Privacy Policy

Last Revised   July 1, 2011

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Your Consumers Digest User ID and related information
How we protect your personal information
Privacy questions
Contacting Consumers Digest Communications

This Customer Privacy Policy (“Privacy Policy”) applies only to the websites controlled by Consumers Digest Communications, LLC, a Delaware limited liability company, and/or its subsidiary and affiliated entities (“Consumers Digest Communications”, “”, “us”, “we” or “our”) where a link to this Privacy Policy is posted (collectively, the “Sites”), including all areas (except to the extent stated otherwise on a specific page) as provided by Consumers Digest Communications.  “Sites” also includes any wireless-device-optimized version of the website (“ Mobile”).


Please read the rules contained in this Privacy Policy carefully. You can access the Privacy Policy any time at In addition to reviewing this Privacy Policy, please read our Customer User Agreement. Your use of the Sites constitutes agreement to its terms and conditions as well.

This Privacy Policy covers the collection, use and disclosure of personal information that may be collected by Consumers Digest Communications any time you interact with Consumers Digest Communications, such as when you visit our website, when you purchase products and services off the Sites, or when you call our support associates. Please take a moment to read the following to learn more about our personal information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information and how we safeguard your personal information. Your privacy is a priority at Consumers Digest Communications, and we go to great lengths to protect it.

What information we collect and how we may use it

We collect certain personal information because it helps us deliver a higher level of customer service.  It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you.  In addition, your personal information helps us keep you posted on the latest products, special offers, recalls and events that you might like to hear about.

We collect two types of information from visitors to the Sites: (1) Personally Identifiable Information and (2) Non-Personally Identifiable Information.

Personally Identifiable Information

“Personally Identifiable Information” is information that identifies you personally, such as your name, address, telephone number, email address or company name. Consumers Digest Communications collects and stores the Personally Identifiable Information that you have provided to us.  The following are some examples of manners in which we may collect your Personally Identifiable Information on the Sites:

  • We may collect your email address, first and last name and zip code if you register for a subscription or request an email notification;
  • We may collect your email address if you contact us with a question;
  • We may collect your first and last name, date of birth and email address if you choose to participate in a special promotion; and
  • We may collect your first and last name, address, and credit-card and billing information when you purchase a subscription or product from

The above list provides nonexclusive examples of the Personally Identifiable Information that may be collected on the Sites. If you do not want Consumers Digest Communications to collect your Personally Identifiable Information, you must not provide it to us.

We may use Personally Identifiable Information to provide information on products or services that you have requested as well as for auditing, research and analysis to improve Consumers Digest Communications’ services.  We may use your Personally Identifiable Information that is collected on these Sites primarily for the following purposes:

  • To deliver services, such as information, electronic magazines or email notifications that you request or purchase;
  • To allow you access to limited-entry areas of the Sites;
  • To alert you to special offers, updated information and other new services from Consumers Digest Communications, or other third parties, or to forward promotional materials;
  • To complete a transaction or service requested by you;
  • To fulfill the terms of a promotion;
  • To ensure the Sites are relevant to your needs;
  • To help us create and publish content most relevant to you;
  • To notify you about a material change to this Privacy Policy or the Customer User Agreement, if necessary; and
  • To contact you in response to sign-up forms you fill out under such links as “Contact Us.”

Non-Personally Identifiable Information

“Non-Personally Identifiable Information” is information that does NOT identify you personally and can be technical information or it can be demographic information, such as your age, gender or interests. Consumers Digest Communications may collect and store the Non-Personally Identifiable Information that you have provided to us.  Here are some examples of the Non-Personally Identifiable Information that is collected via the Sites and a description of how this information is used:

  • Internet Protocol (IP) address—Your IP address is a number that lets computers attached to the Internet know where to send you data—such as the Web pages you view. We use this information to deliver our Web pages to you upon request, to tailor our Sites to the interests of our users and to measure traffic within our Sites.
  • Cookie—A “cookie” is a small text file that may be used to collect information about your activity on the Sites. For example, when someone visits a page within the Sites, a cookie is placed on the user’s machine (if the user accepts cookies) or is read if the user has visited the Sites previously. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but if you do, you may not be able to take advantage of the personalized features enjoyed by other users to our Sites.
  • Web beacons (also known as “clear gifs,” “Web bugs” or “pixel tags”)—“Web beacons” are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Sites and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user’s computer hard drive, Web beacons are embedded invisibly on Web pages.
  • Demographic Information—“Demographic Information” may be your gender, age, zip code and interests, which you voluntarily provide to us on the Sites. We use this information to provide you with personalized services and to analyze trends to ensure the information provided by the Sites meets your needs. For example, we may offer personalized email notifications if you tell us which products or topics you’re interested in. Please note that we also consider aggregated information, which is not personally identifiable, to be Non-Personally Identifiable Information. The above list provides nonexclusive examples of the Non-Personally Identifiable Information that is collected via the Sites.

Non-Personally Identifiable Information may be used as described above and in other ways as permitted by applicable laws, including combining Non-Personally Identifiable Information with Personally Identifiable Information (except with respect to Non-Personally Identifiable Information collected from children under the age of 13).

We use Non-Personally Identifiable Information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Consumers Digest Communications will not use the information collected to market directly to that person.

If you do not want Consumers Digest Communications to keep you up to date with Consumers Digest news and the latest information on products and services, click and update your personal contact information and preferences.

Your Consumers Digest User ID and related information

The Sites, as well as other Consumers Digest Communications products and services, such as The Complete Interactive New Car Guide e-magazine located in the “Automotive” section of our website, allow you to create a “Consumers Digest User ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile—providing your name, email address and, in some cases, mailing address or a credit-card number—and choose a password for security. The system saves your information and assigns you a personal Consumers Digest User ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order or renew a subscription or other product from Consumers Digest Communications, all you need to do is enter your Consumers Digest User ID and password; the system will then look up the information it needs to assist you.

When we disclose your information

Consumers Digest Communications takes your privacy very seriously. Consumers Digest Communications does not sell or rent your contact information to other marketers.

Disclosure to our service providers, vendors and strategic partners (PHASE II)

There also are times when it may be advantageous for Consumers Digest Communications to make certain information about you available to companies with whom Consumers Digest Communications has a strategic relationship or that perform work for Consumers Digest Communications to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies also are obligated to protect your Personally Identifiable Information in accordance with Consumers Digest Communications’ policies, unless we inform you otherwise at the time of transaction.  For example, when you choose to purchase a product through the Sites, you authorize Consumers Digest Communications and its e-commerce partner to exchange the information that you provide during the activation process to carry out service. If you are approved for service, your account will be governed by Consumers Digest Communications’ and its carriers’ respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers and content on the Sites.

At times we may be required by law or litigation to disclose your personal information. We also may disclose information about you if we determine that for national security, law enforcement or other issues of public importance, disclosure is necessary.

How we protect your personal information

Consumers Digest Communications takes precautions—including administrative, technical and physical measures—to safeguard your personal information against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.

Consumers Digest Communications’ subscription and online e-commerce features (when available) use (or will use) Secure Sockets Layer (SSL) encryption on all Web pages where personal information is required. To make purchases from the Sites, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit-card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. You are encouraged to change your passwords often and use a combination of letters and numbers, and make sure you use a secure Web browser like Safari.

Integrity of your personal information

Consumers Digest Communications has safeguards in place to keep your personal information secure, accurate, complete and up-to-date for the purposes for which it was intended to be used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete and up-to-date by checking at  And you can request a copy of your personal information, your subscription and/or product registration history and your interactions with our customer-service representatives by contacting us at the email address specified at the end of this Privacy Policy.


Consumers Digest Communications recognizes that parents, guardians or other adults may purchase products for family use through, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the purchaser of the product and will be treated as such by this Privacy Policy. If a child under 13 submits personal information to Consumers Digest Communications and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as we discover it.


Cookies are bits of information that the Site places on the hard drive of your computer. Consumers Digest Communications uses cookies to identify your Internet browser, store your Consumers Digest User ID for easy logon, store Users’ preferences, keep you logged in, and identify parts of the Site you have visited and applications you are using.

Consumers Digest Communications protects its subscribers’ information. Consumers Digest Communications does not use information about your activities on the Sites to customize online ads. Consumers Digest Communications does not accept third-party advertisements that might contain cookies set by Internet advertising companies or advertisers.

Consumers Digest Communications may use cookies, pixel tags and similar technology to relate your use of the Sites obtained from you. For example, if you have asked us to provide you information about upcoming products reviews, cookie and/or click stream data help us provide that information.

A pixel tag is a tiny image inserted in a Web page and is used to record the number and types of views for that page. Consumers Digest Communications may allow third-party pixel tags or similar technology to be present on the Sites for purposes of data and statistics collection. We also may use this type of technology in order to recognize users and assess traffic patterns, and we may include pixel tags and cookies in our email messages, including email notifications, in order to count how many email messages have been opened.

You can program your computer to warn you each time a cookie is being set or to refuse cookies completely. However, without cookies, you might not have access to certain features on the Sites or special promotions.

Our companywide commitment to your privacy

Consumers Digest Communications takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Consumers Digest Communications employees and strictly enforce privacy safeguards within the company. In addition, Consumers Digest Communications supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

The Sites have links to the websites of other companies.  Consumers Digest Communications does not control the content of these links or the websites to which they are linked.  These other websites may send you their own cookies, collect data and/or solicit personal information.  Consumers Digest Communications disclaims any and all responsibility for the content or privacy practices of such websites.  Once you have clicked on a third-party link and leave the Sites, you must read the privacy policy of the other website to see how your personal information will be handled.  We encourage you to learn about the privacy policies of these companies.

Privacy questions

If you have questions or concerns about Consumers Digest Communications’ Privacy Policy or data processing, please contact us at Consumers Digest Communications will respond to your inquiry as soon as possible.

If you do not want Consumers Digest Communications to keep you up to date with Consumers Digest news and the latest information on products and services, click and update your personal contact information and preferences. If you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Changes to this Privacy Policy

Consumers Digest Communications may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.


We communicate with users who subscribe to our services from time to time via email. For example, we may use your email address to confirm your subscription order, to send you notice of term expiration, to send you information about changes to our products or services, and to send notices and other disclosures as required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates regarding new services and products offered on the Sites or if you do not want us to share your Personally Identifiable Information with third parties. The opt-out choice may be exercised by checking or un-checking the appropriate box if such a checkbox is available at the points where Personally Identifiable Information is collected or by contacting us. We will process your unsubscribe request as soon as possible, but please be aware that in some circumstances, you may receive a few more messages until the unsubscribe request is processed. You also may opt out of receiving such emails by clicking on the “unsubscribe” link within the text of the email.


In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, we reserve the right to assign the Personally Identifiable Information and Non-Personally Identifiable Information collected via the Sites.


No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot and do not ensure or warrant the security of any information you transmit to us.  By using these Sites or providing personal information to us you acknowledge and agree that any information that you transfer to Consumers Digest Communications is done at your own risk.

Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use firewalls to protect your information from unauthorized access, disclosure, alteration or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

If we learn of a security-systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using these Sites or providing Personally Identifiable Information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of these Sites. We may post a notice on our Sites if a security breach occurs. We also may send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Age Screening

Some parts of the Sites require that Personally Identifiable Information be submitted in order to participate. For example, if you want to receive our email notifications, you must give us your email address. Some parts of the Sites will have an age-screening mechanism to prevent children from registering. We will not knowingly allow anyone under the age of 13 to register with any of our Sites, or to access those features that require registration, except as explicitly disclosed herein.

If we become aware that we inadvertentlyhave received Personally Identifiable Information from a user under the age of 13 other than in a legally permissible situation, we will delete the information from our records as soon as we discover it.

California Privacy Rights

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding Consumers Digest Communications’ disclosure of Personally Identifiable Information to third parties for their direct-marketing purposes. To make such a request, please contact us at the address below.

Contacting Consumers Digest Communications

If you have any questions about this Privacy Policy or our privacy practices, please contact us at All information you provide in any written communication also will be covered by this policy.

Consumers Digest Communications, LLC
520 Lake Cook Road, Suite 500
Deerfield, IL 60015, USA

© 2011 Consumers Digest Communications, LLC. All rights reserved.